Role title: Group Performance Marketing Executive (Refined Brands)

Refined Brands Group are digital pioneers of the ethical fashion movement, with a strong focus on natural, organic, and recycled materials, coupled with local design and manufacturing. Refined Brands Group began with Celtic and Co. in 2021, with Turtle Doves, Kettlewell Colours and Frugi joining the group in 2022.

What we can offer:

• Exclusive 50% discount off all Refined Brands after 1 month
• 30 days annual leave (Inclusive of bank holidays), increasing with length of service
• Flexible working patterns (Delete as required)
• Free 24/7 access to our Employment Assistance Program, Health Assured
• Free onsite parking
• Cycle to work Scheme
• Tech Scheme
• Recommend a friend recruitment scheme, where you can gain £100 worth of vouchers for any brand
• Free fruit twice a week
• Paid volunteering opportunities
• Private medical insurance (Delete as required)
• Ethical, sustainable brands
• Working in beautiful Cornwall with its world-renowned beaches close by allows to a positive work life balance
• A supportive open minded team environment
• Family feel business

Reporting to the Performance Marketing Manager, this role will be responsible for the following:

• Support the Performance Marketing Manager across Paid Social, Paid Search and Display
• Support with the analysis of campaign performance to ensure we are in line with KPIs and hitting our growth targets.
• Assist with the development of our international Paid Search strategy (Search and Shopping) ensuring spend is optimised for ROI.
• Optimise product titles in our shopping feeds.
• Monitor customer journey to improve and streamline marketing efforts.
• Keep track of stock levels and ad creative.
• Work closely with our paid media agencies to drive performance across Google / Facebook.
• Upload creative assets for our agencies to utilise.
• Adopt a test and learn creative approach across all channels to drive performance.
• Support with the launch of new advertising channels such as YouTube, Pinterest and Twitter and On Demand Tv.
• Plan creative briefs for our design team whilst adhering to the brand guidelines.
• Produce essential reports for data-driven decision making.
• Develop a strong understanding of new product ranges and materials and how best to convey these to the customer.

You will also need to be comfortable working across all aspects of our team, as well as working closely with other departments in the business.

Ideally the candidate should possess:

• Educated to degree level (or relevant experience).
• Good numerical and analytical skills.
• Excellent communication and project management skills.
• Highly organised, methodical with excellent attention to detail.
• Ability to work independently and as part of a team, prioritising and managing tasks.
• Enthusiastic and passionate about performance marketing.

Job Type: Full-time

Pay: £23,400.00 per year

Benefits:

• Cycle to work scheme
• On-site parking

Schedule:

• 8 hour shift
• Work Location: In person

Apply Via Indeed: Group Performance Marketing Executive | Indeed.com

Role title: Design Assistant (Frugi)

It’s not just a job. At Frugi we want you to feel passionate about our mission, be eager to make your mark within an ethical and sustainable business and become part of an incredible team.

In return we can offer you:

• Exclusive 50% discount off all Refined Brands companies after 1 months
• 30 days paid (Inclusive of bank holidays), Increasing with length of service
• Free 24/7 access to our Employment Assistance Program, Health Assured
• Free onsite parking
• Cycle to work Scheme
• Recommend a friend, where you can gain £100 worth of vouchers for any brand
• Free fruit twice a week
• Paid volunteering opportunities
• Ethical, sustainable brand
• Great work life balance
• Working in beautiful Cornwall with its world-renowned beaches close by
• A supportive open minded team environment
• Family feel business

About the Company:

Frugi are a Cornish fashion brand that specialises in sustainably sourced clothes for babies, children and new mothers. We design soft and comfy clothing made for children to wear and play in. It all started in 2004 where our mission was to show the world that we can create a great brand whilst upholding strong ethical and environmental values. Playful style, and ethics are at the very heart of what do.

Purpose:

To work as part of the existing Design team to help deliver a beautiful ethically made and commercially viable range that reflects the brand values and meets company objectives

Key Responsibilities

Design support

• Assisting the existing Design team with workload and administration.
• To artwork full repeat prints, placement prints, embroideries and appliques. Using adobe illustrator to create clear, accurate and detailed art working information for our factories.
• Be part of developing the seasonal mood boards, colour palette, big ideas and innovation for each season through research of on-going and future trends, competitor benchmarking and colour analysis.
• Provide creative support during the product development process by assessing strike offs, samples and updating design documents where necessary.
• Keep the colour library swatches in order and make sure product development have all the correct swatches to send to our suppliers each season.
• Ensure all range overviews are accurately updated.
• Ensure records, department spreadsheets and style files are kept up to date.
• Follow critical path to ensure all deadlines are met and progress visible company wide.
• Allocate new product codes, descriptions, and barcodes in agreed format.

Supplier communication and sample control

• Assist suppliers to manage their design packs, strikes off and approvals.
• Coordinate between the supplier, Buying, Product Development and Garment Tech teams to ensure products are delivered as specified.
• Assist the Garment Tech Team in checking and approving samples as required.
• Assist Buying and Product Development to develop new suppliers, cross cost and re-source products where necessary, to meet the manufacturing needs of the growing product range.
• Help manage the Sample storage and Gold Seals for QC.
• Build strong working relationships with suppliers and ensure that all product information is communicated in a clear, concise fashion. Ensure the suppliers are aware of their next steps in the development process and the timelines involved.
• Ensure that Suppliers deliver Design’s vision and follow Tech and Design Pack instructions.
• Support the team in all administrative tasks to aid progression of products and supply chain.

Base and Bulk Fabric

• Work with Product development to review the seasonal fabric selections and help coordinate all new base fabric and testing; ensuring that base fabric approval is complete before the production of red seal samples.
• Maintain base fabric records and samples.
• Follow up with suppliers for bulk fabric approvals.
• Check bulk fabrics are to design, technical specifications and pass required testing.
• Keep trackers up to date. Communicate with Buying team on any potential delays.
• Work to the company critical path to ensure deadlines are met.

General responsibilities

• All employees are required to ensure that they:
• Treat all colleagues, customers, suppliers and fans with the upmost dignity and respect.
• Act as a role model, uphold and project the company values in all that you do.
• Communicate and collaborate effectively with other team members and provide feedback where necessary.
• Maintain records as appropriate and ensure all related documents are filed in an orderly manner.
• Maintain and update records relating to working practices and procedures for use by other team members.
• Travel to industry events or business events where applicable.
• Pursue continuing professional development in relation to the role and its duties and responsibilities as agreed through Personal Development Plan’s or at other times.
• Participate in all mandatory training events, as deemed appropriate for your role or for the company.
• Understand and live our Environmental, Social, and Governance goals; find ways in which you and your team can make a positive contribution and impact through your working practices and behaviours.
• Undertake ad hoc assignments from time to time and other duties as requested by management.
• Understand and ensure the full observation of your contract of employment, the companies operating procedures and policies and its health and safety obligations.

Frugi Group Mission & Values

• We are here to inspire the eco hero in all of us.
• We will do that by being honest, positive, committed and impactful.

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Frugi we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work.

Job Types: Full-time, Permanent

Pay: £23,400.00 per year

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Work Location: In person

Apply Via Indeed: Design Assistant | Indeed.com

Role title: Ecommerce Assistant (Frugi)

It’s not just a job. At Frugi we want you to feel passionate about our mission, be eager to make your mark within an ethical and sustainable business and become part of an incredible team.

In return we can offer you:

• Exclusive 50% discount off all Refined Brands companies after 1 months
• 30 days paid (Inclusive of bank holidays), Increasing with length of service
• Free 24/7 access to our Employment Assistance Program, Health Assured
• Free onsite parking
• Cycle to work Scheme
• Tech Scheme
• Recommend a friend, where you can gain £100 worth of vouchers for any brand
• Free fruit twice a week
• Paid volunteering opportunities
• Ethical, sustainable brand
• Great work life balance
• Working in beautiful Cornwall with its world-renowned beaches close by
• A supportive open minded team environment
• Family feel business

About the Company:

Frugi are a people and planet conscious childrenswear brand on a mission to inspire a love for the planet we play on. Born in 2004 from a parent's need for sustainable clothing, Frugi has become a global destination known for clever designs and vibrant prints. Crafted to keep up with the wildest playtimes, we are on a mission to make clothing last even longer. Breaking ground with the Circular Textiles Foundation, pioneering the planet’s first certified childrenswear collection that can be recycled into new clothes. From GOTS certified organic cotton to recycled fibres, there’s thought in every thread.

Purpose:

This role will assist in the daily management of the Frugi website. Working closely with marketing, graphics and product teams to play a key part in setting up new product launches and promotions, championing on-site tasks like merchandising and continuously improving the customers journey through the site.

Key Responsibilities:

• Briefing in website and product content to our creative team.
• Uploading assets onto the site for product, category pages and homepages.
• Ensuring the quality of all assets on the site to develop a first in class user experience.
• Optimising existing product and category content to improve conversion rates.
• Support the running of our twice yearly sample sales as required, from handover of sample products from our product team, briefing in photography to our creative team, preparing product copy and uploading to the website.
• Write engaging, search engine optimized, content for the website blog and product pages.
• Conduct in depth website walks and analyse product and category performance.
• Merchandising the website to promote products and product ranges depending on seasonal business goals and weekly trade meetings.
• Assisting customer services with any website queries or issues, raising these as tickets with our web development team where applicable.
• Supporting marketplace (Amazon, Zalando etc) development and sales.
• Carrying out admin for the marketing and ecommerce teams.
• Learning how to use website analytics to understand customer journey and interaction on the website and optimising content to improve website conversion.
• Help in other departments when required.

General responsibilities:

• All employees are required to ensure that they:
• Treat all colleagues, customers, suppliers and fans with the upmost dignity and respect.
• Act as a role model, uphold and project the company values in all that you do.
• Communicate and collaborate effectively with other team members and provide feedback where necessary.
• Maintain records as appropriate and ensure all related documents are filed in an orderly manner.
• Maintain and update records relating to working practices and procedures for use by other team members.
• Travel to industry events or business events where applicable.
• Pursue continuing professional development in relation to the role and its duties and responsibilities as agreed through Personal Development Plan’s or at other times.
• Participate in all mandatory training events, as deemed appropriate for your role or for the company.
• Understand and live our Environmental, Social, and Governance goals; find ways in which you and your team can make a positive contribution and impact through your working practices and behaviours.
• Undertake ad hoc assignments from time to time and other duties as requested by management.
• Understand and ensure the full observation of your contract of employment, the companies operating procedures and policies and its health and safety obligations.

Desirable Capabilities

• Educated to degree level (or relevant experience).
• Good numerical and analytical skills.
• Experience with Microsoft Office.
• Excellent communication and project management skills.
• Highly organised, methodical with excellent attention to detail.
• Ability to work independently and as part of a team, prioritising and managing tasks
• Previous experience with copy writing would be beneficial.

Frugi Mission & Values:

• We are here to inspire the eco hero in all of us.
• We will do that by being honest, positive, committed and impactful.

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Frugi we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work.

Job Types: Full-time, Permanent

Pay: Up to £23,400.00 per year

Schedule:

• Day shift
• Monday to Friday
• No weekends

Apply Via Indeed: Ecommerce Assistant | Indeed.com

Role title: Junior Graphic Designer - 12 Months Maternity Leave (Celtic & Co)

Role:

Reporting to the Content Manager, you will be responsible for creating engaging designs for our email channel and social ads, as well as supporting the wider graphic team with product photography and other design work.

Key accountabilities & responsibilities include:

Digital Design:

• Assisting the E-commerce team with the design of emails within a template format, web banners and category images, designing to a brief supplied by the team.
• Design and delivery of digital display ads from an in-house brief to agreed deadlines and specifications.

Product Imagery:

• Supporting the in-house photographer with cut out photography, by prepping and styling samples
• Removing backgrounds and editing imagery that will be used as a product selling image for purchasing online
• Supporting with the upload of imagery assets to consignment partners, ensuring the assets are saved in the correct size and labelled as required. Maintaining a good knowledge of the most up to date photography assets to ensure the correct imagery is being used.

Brand Identity:

Ensuring consistency of brand representation across your work

General:

• Maintain an awareness of current and forecasted graphics and marketing trends through the regular research of design trends and development in mailing and online activities.
• Any other duties as directed by Management.

Work experience & qualification requirements

• Educated to a relevant degree or HND level in a graphic design related subject
• Experience with the use of Mac OS. Software and Adobe Creative Suite: including Photoshop, Illustrator, After Effects and InDesign

Desirable capabilities

• High level of commercial awareness, with the ability to work at a fast pace, controlling demanding workloads to meet deadlines
• A passion for and strong understanding of brand design
• A natural eye for design, typography and photography
• Creative flair and experience in designing printed material
• Excellent attention to detail, proofing and art working skills
• Excellent communication skills
• Ability to interpret written and verbal briefs
• Stills photography and copy writing skills / experience would be useful but not essential

Job Type: Full time, maternity cover

Schedule: Monday to Friday

Apply Via Indeed: Junior Graphic Designer | Indeed.com

Role title: Customer Services Advisor - Fixed Term Contract 31/01/2025 (Refined Brands)

It’s not just a job. At Refined Brands we want you to feel passionate about our mission, be eager to make your mark within an ethical and sustainable business and become part of an incredible team.

In return we can offer you:

• Fixed Term Contract Until 31/01/2025
• Shift patterns Monday - Saturday between the following hours:
• 9am-5pm,
• 10am-6pm,
• Multi brand role for Sustainable Fashion Brand & Children's wear Fashion Company
• Exclusive 50% discount off all Refined Brands after 1 month
• 30 days annual leave (Inclusive of bank holidays), increasing with length of service
• Free 24/7 access to our Employment Assistance Program, Health Assured
• Free onsite parking
• Recommend a friend recruitment scheme, where you can gain £100 worth of vouchers for any brand
• Free fruit twice a week
• Paid volunteering opportunities
• Ethical, sustainable brands
• A supportive open minded team environment
• Family feel business

About the Company:

The role is working as a multi brand role for Celtic & Co., Frugi & Turtle Doves.

Refined Brands is the leading digitally native portfolio of ethically sourced, natural and sustainable British brands. Built on the back of British heritage brands and high-quality local manufacturing, the Refined Brands group was incepted in February 2021 with the acquisition of Celtic & Co and expanded via the subsequent acquisitions of Turtle Doves, Frugi and Kettlewell Colours in 2022.

Key responsibilities include:

• Act as the first point of contact for customers, clients and partner organisations, communicating effectively and efficiently with customers and colleagues in a professional, courteous and timely manner.
• Answer a high volume of calls and maintain a rapid response rate to agreed standards, striving for high order value through link selling and customer rapport building, remaining calm and providing a professional response at all times.
• Professionally respond to sales and customer queries using a problem solving approach to find solutions for customers, resolving complaints and queries as necessary. This will be achieved through: diffusing any difficult situations; responding to written communications in accordance with departmental standards, ensuring accurate information is provided and spelling & grammar is correct; where appropriate, recognising situations outside of your control passing these on correctly
• Contact customers by letter, email and/or telephone in support of planned or unplanned promotions and audits or to increase sales figures as directed by the Manager or the Supervisor providing information to customers of current or special offers available.
• Process orders and catalogue requests placed by telephone, email, & post in a timely & accurate manner.

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Refined Brands we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work.

Job Type: Fixed term contract

Pay: £12.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Apply Via Indeed:  Customer Services Advisor | Indeed.com

Role title: Customer Order Fulfillment Assistant – Fixed Term Contract Until 31/01/2025 (Celtic & Co)

The role:

Reporting to the Warehouse Supervisor, you will support the Warehouse team with the fulfilment of customer orders providing exceptional service and quality of work.

• You will assist with the picking and packing of orders, goods-in, stock replenishment and the unpacking and processing of customer returns.
• You will use a mobile handheld device to accurately pick and sort customer orders.
• The role will include using step ladders and lifting boxes of stock (up to 15kg)
• You will achieve the daily performance target for the task and work to deadlines.
• Shifts are usually between the hours of 8am and 5pm Monday to Friday.
• During periods of high sales warehouse team has to vary it’s working pattern in order to meet the needs of our customers. This may include working overtime and working on a Saturday.

This is a fixed term contract that will end on 31st of January 2025. It may be possible to offer an extension or a permanent position to suitable candidates following a review before the contract end date.

The candidate:

• Will have a level of fitness capability for the regular lifting of 15kg boxes on and off shelving and the use of step ladders.
• Will have experience performing in a fast-paced environment.
• Will be friendly and enjoy working as part of a team.
• Will be computer literate, efficient and accurate with data entry.
• Will be capable of working individually, unsupervised whilst maintaining work rate.
• Will be reliable, self-motivated and punctual.
• Will manage their time well and be able to work efficiently whilst maintaining accuracy.
• Should be open to working on a multitude of warehouse tasks when required.
• Full training will be provided to the successful applicant.

Full training will be provided to the successful applicant.

Please note, as this is our busiest time:

• Available to work hours between 8am and 5pm (usual shift is 9am-5pm)
• Have no time off between the 1st November 2024 until 31st of January 2025

About us:

Celtic & Co. has been creating timeless, sustainable clothing and footwear for over 30 years. We care greatly about our environment and community and this ethos flows through everything we do. We only ever use natural, sustainable materials, and keep our production miles to a minimum, sourcing mainly from Great Britain and manufacturing our sheepskin footwear and accessories by hand in our Cornish factory. All this contributes towards a better fashion future - we strive to do better.

Join our award-winning, ambitious & hard-working team in one of our exciting roles and help us drive our success to the next level. We are a rapidly growing business but still small enough that you feel like a member of the Celtic & Co. family – we’d like you to become our newest member!

What we can offer:

• Exclusive 50% discount off all Refined Brands after 1 month
• 30 days annual leave (Inclusive of bank holidays), increasing with length of service
• Free 24/7 access to our Employment Assistance Program, Health Assured
• Free onsite parking
• Recommend a friend recruitment scheme, where you can gain £100 worth of vouchers for any brand
• Free fruit twice a week
• Paid volunteering opportunities
• Ethical, sustainable brands
• Working in beautiful Cornwall with its world-renowned beaches close by allows to a positive work life balance
• A supportive open minded team environment
• Family feel business
• Great work life balance - no weekends

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Celtic & Co. we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: £12.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Weekend availability

Apply Via Indeed: Customer Order Fulfillment Assistant | indeed.com

Role title: Factory Assistant – Monday to Friday (No Weekends) Fixed Term Contract 31/12/2024 (Celtic & Co)

About the Role:

Reporting to the Factory Manager, this is a general factory role to assist in the cutting, gluing and checking teams to safe guard a high standard of customer experience through the timely and accurate processing of work through the factory and the efficient and accurate dispatch of goods to the warehouse.

About the Company

Celtic & Co. has been creating timeless, sustainable clothing and footwear for over 30 years. We care greatly about our environment and community and this ethos flows through everything we do. We only ever use natural, sustainable materials, and keep our production miles to a minimum, sourcing mainly from Great Britain and manufacturing our sheepskin footwear and accessories by hand in our Cornish factory. All this contributes towards a better fashion future - we strive to do better every day and take industry standards as a threshold to go beyond.

Our style takes great inspiration from our beautiful Cornish location; its colours, patterns and textures. We are extremely dedicated to quality, circular fashion principles and attention to detail. We are passionate about providing the best products and service to our customers and our efforts have been recognised with two Queens Awards and one Kings Award to date.

We are a proud, British manufacturer with two sites located close together in Cornwall. Our factory is based in Newquay and our head office and warehouse are located in Indian Queens.

All applications must include a covering letter and details of your current notice period.

What we can offer:

• Great work life balance
• Working in a beautiful part of the UK
• A supportive open-minded team environment
• Exclusive 50% discount
• Family feel business
• Free parking
• Cycle to work
• Employee Assistance Programs

Key Elements of Role:

• On a weekly basis, the Factory Manager will direct you to your area within the factory to ensure that the work in progress through the factory is kept at a constant level. On occasions, you may be required to change roles part way through the week to cover absence or spike in orders.
• Once assigned to your area, you should ensure that you are in regular contact with the appropriate team leader for daily work load targets, and to keep up-to-date with any new work-methods and systems.
• You should record all work achieved on daily work sheets provided, at all times ensuring urgent orders are prioritised and handled without any unnecessary delay, and any non-barcode work is accurately annotated on your work sheet. You should scan all your barcodes onto the factory IT system at the end of each working day.
• Within each team, you are responsible for:

When assigned to the glue room:

• Prep soles and glue and finish footwear to company standards to ensure products are safely processed to agreed targets and within the agreed quality standards in accordance with departmental policy; Assist with any deliveries, checking for quality & counting in against all delivery notes, highlighting inconsistencies to the Factory Manager.

When assigned to the checking team:

• Accurately check the quality of goods produced by the factory or goods imported from outside, processing all work within agreed targets and to the quality standards in accordance with departmental policy; Apply metal work to products as required; Maintain accurate records of all items checked and delivered to the warehouse

When assigned to the cutting team:

• Accurately cut out sheepskin products as agreed with the Factory Manager, including (but not limited to) slippers, mules and fluffies, ensuring at all times that sheepskin usage is maximised to its full, waste is kept to a minimum and quality standards are maintained at all times; Glue insoles as required; Assist with deliveries, checking for quality & suitability, counting in against all delivery notes, highlighting inconsistencies to the Factory Manager.
• Work with the Factory Management Team on your personal training & development needs in order to effectively carry out roles as described above. This may include, but not be limited to, learning to work with the Eastman Cutting Knife and Hot Notcher.
• Provide assistance in the warehouse during quiet factory periods and where necessary assist with any warehouse relief to help ensure smooth dispatch levels are maintained.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Ensure all waste is kept to a minimum and where possible rubbish is recycled using all the appropriate bins

The candidate:

• Use initiative, be enthusiasm, and have the ability to multi task
• Great attention to detail & time management skills
• Customer service & team-working focused
• Be able to work accurately under pressure

The more diversity we have in our team, the more unique perspectives and bright ideas we share. At Celtic & Co we are driven by alternative thinking, which to us means all ideas, personal beliefs, points of view, empower us to be a better more inclusive place to work

Pay £12.00 per hour. 

WHATS IN IT FOR YOU?